Privacy Policy

When you call us or book a visit, we collect your name, phone number, the address where the work is needed, and details about the drain problem you're having. This helps us find the right equipment and get to you quickly.

If you pay by card or bank transfer, we collect the payment details needed to process the transaction. We do not store full card numbers on our systems.

When you browse our website, we may collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us keep the site working properly and understand what visitors find useful.

We use your contact details to arrange your visit, confirm the time, and let you know when our technician is on the way. We also use them to follow up after the job if you have any questions.

We use your address to send the right team to the right place and to check for any access requirements before we arrive.

We use payment information to take payment for the work we've done. We use website data to improve our pages, fix errors, and make sure the site loads quickly on your device.

Our website uses cookies to remember your preferences and to help the site work smoothly. Cookies are small files stored on your device when you visit a website.

We use essential cookies to keep the site secure and functioning. We may also use analytics cookies to see which pages are popular and where visitors come from. You can turn off cookies in your browser settings at any time, though some parts of the site may not work as well if you do.

We use trusted analytics tools to understand how people find our website and which services they're interested in. These tools collect anonymous information and do not identify you personally.

We may use third-party booking or payment platforms to manage appointments and payments. These providers have their own privacy policies and only receive the information needed to complete the task.

We do not sell your personal information to anyone. We only share it with third parties who help us run our business, such as payment processors and analytics providers.

We share your information only when it's necessary to complete the work you've asked for. For example, we may share your address with our technicians so they can find you, or with a payment provider to process your payment.

We may also share information if we're required to by law, such as in response to a valid request from the police or a court order. We do not share your information for marketing purposes.

We keep your contact and job details for as long as needed to provide our services and to meet our legal and accounting obligations. Typically, this means we keep records for up to six years after your last job with us.

When we no longer need your information, we delete it securely or anonymise it so it can't be linked back to you.

We take the security of your information seriously. We use secure systems and follow strict internal procedures to protect your data from unauthorised access, loss, or misuse.

Our team is trained to handle your information responsibly. We only allow access to your data to those who need it to do their job, such as the technician assigned to your visit or our office staff.

You have the right to ask us what personal information we hold about you and to request a copy of it. You can also ask us to correct any mistakes or delete your information if we no longer need it.

If you want to exercise any of these rights, just get in touch with us using the contact details below. We'll respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data.

Our services are for homeowners and businesses. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with their details, please contact us and we'll delete it promptly.

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date at the top.

We encourage you to check this page occasionally so you're always aware of how we protect your information.

If you have any questions about this privacy policy or how we handle your data, please contact us:

Blocked Drains Chislehurst

Phone: 0800 870 8050

Website: Chislehurst Drain

We're happy to help.